Careers
Customer Service Specialist | E-commerce (30–40 h/week)
📍 Helsinki (On-site)
Important: This is an on-site position based at Gymnation's Helsinki office. As the role involves close collaboration with our team, warehouse operations, and day-to-day business activities, remote work is not available.
Gymnation is looking for a Customer Service Specialist to join our growing team.
We are one of the fastest-growing premium activewear brands in the Nordics, and we're looking for someone who genuinely enjoys helping customers, solving problems, and taking ownership. You'll play a key role in delivering an outstanding customer experience while supporting the daily operations of our e-commerce and B2B business.
This is a hands-on role where no two weeks are exactly the same. If you enjoy working in a fast-paced environment and want to make a real impact in a growing company, we'd love to hear from you.
🔥 Your Role
As our Customer Service Specialist, you'll be responsible for ensuring that every customer has a great experience with Gymnation.
Your key responsibilities include:
- Delivering exceptional customer service via email, WhatsApp, Instagram, and phone.
- Managing customer orders and coordinating shipments with our warehouse.
- Processing customer returns and product exchanges.
- Handling product claims and warranty cases.
- Managing B2B orders, invoicing, and coordinating custom logo printing projects.
- Supporting events and other operational activities when needed.
- Assisting with various administrative and operational tasks as Gymnation continues to grow.
👤 What We're Looking For
We're looking for someone who has:
- A positive attitude and a proactive way of working.
- Excellent problem-solving skills and the ability to take ownership.
- Strong organizational skills and the ability to manage multiple priorities while maintaining attention to detail
- A hands-on mindset and the willingness to help wherever needed. No task is too big or too small.
- Flexibility to adapt to changing priorities and workloads in a fast-growing company.
- Fluent communication skills in Finnish and English, both written and spoken. Additional language skills are considered a plus.
Previous experience in customer service, e-commerce, retail, or operations is an advantage, but we're ultimately looking for someone with the right attitude, strong work ethic, and a genuine passion for delivering an outstanding customer experience.
🚀 Why Gymnation?
- Join one of the fastest-growing premium activewear brands in the Nordics.
- Become part of a small, ambitious team where your contribution has a real impact.
- Take on a diverse role with genuine responsibility and opportunities to grow.
- Be involved in exciting product launches, events, and Gymnation's international growth journey.
- Annual sports and wellness benefit (up to the Finnish tax-free maximum).
- Staff discount on Gymnation products.
Working hours: Minimum 30 hours per week, with the goal of transitioning to a full-time position as Gymnation continues to grow.
Working days are Monday to Friday during regular business hours.
If you're passionate about customer service and want to help build one of Europe's leading activewear brands, we'd love to hear from you.
You are also welcome to send your CV and a short introduction about yourself to:
saara.koskelo@gymnation.fi
Applications are reviewed continuously, and the position will be filled as soon as we find the right candidate.
Further information
Saara Koskelo
📧 saara.koskelo@gymnation.fi
📞 +358 50 402 3999
Chief Commercial Officer (CCO)
📍 Helsinki (or Hybrid)
Important: This role is best suited for an experienced commercial leader with a strong background in marketing, e-commerce, sales, or consumer brands. We are specifically looking for someone who has already led commercial functions and delivered measurable business growth — not someone looking for their first leadership role in these areas.
Gymnation is looking for a Chief Commercial Officer to take full ownership of our commercial performance and lead our next phase of growth.
We are in a strong growth phase and building for the future – and we are looking for someone who can take ownership, lead from the front, and get things done together with a small, ambitious team.
This is not a pure strategy role. This is a hands-on leadership role where execution matters.
🔥 Your role
As CCO, you own Gymnation’s entire commercial function – including e-commerce, marketing, sales, and B2B partnerships.
Your key responsibilities include:
- Leading and developing a small, high-performing team
- Leading marketing end-to-end – from strategy to execution
- Owning and driving e-commerce performance
- Driving sales and B2B partnerships
- Managing budgeting, performance tracking, and resource allocation
- Ensuring clear priorities and strong execution across all commercial activities
🎯 What you will be working with
You will lead and develop all key marketing and commercial areas, including:
- Content production and campaigns
- Paid Ads (Meta & performance marketing)
- Athlete & influencer collaborations
- Events and activations
- E-commerce development
You don’t need to be the specialist in everything — but you need to understand, lead, and push each area forward.
👤 What we are looking for
- Proven experience in leading teams and delivering results
- Strong commercial mindset and understanding of growth drivers
- Hands-on approach – you are comfortable being involved in execution
- Experience in D2C, e-commerce, or consumer brands
- Ability to prioritize, simplify, and create focus
Brand understanding and creative thinking are considered a strong plus.
🚀 Why Gymnation?
- Fast-growing training apparel brand with strong momentum
- Small, ambitious team where your impact is immediate and visible
- Real ownership of commercial performance and growth
- Opportunity to scale the business further, also internationally
Apply via LinkedIn or reach out directly.
Aleksi Koskelo
+358 50 402 3999